Upsell suggestions online and by QR¶
Menu & products → Upsell suggestions makes your online menu and table QR sell like a great server: they offer what goes well with each dish, remind guests about drinks or dessert before paying, and suggest combos. It's included in every plan and on by default.
Where guests see them¶
- Recommended: a row at the top of the menu with your house favorites and the most ordered items of the last 30 days.
- Goes great with…: after adding a dish, a card shows up to 3 suggestions. If the dish is the base of a combo, the combo and its price come first.
- Anything else?: in the cart, before paying or sending the round, what the order is missing (for example, when nobody ordered a drink).
- One tap on + adds it. If the dish has required options, it opens so they can choose.
How it picks suggestions¶
Kitchfly looks at the last 90 days of orders: how often one dish is ordered with another. Between two that go together equally, the one with better margin wins (it uses your recipe costing). It suggests dishes from another category (tacos → drink) unless you allow the same one in Settings. If a dish has little history, it fills in with the most ordered items.
Make it yours¶
- By dish: pick a dish to see its automatic suggestions, how often they're ordered together and their margin. Pin always puts a suggestion first (up to 4); Block keeps it from showing with that dish.
- Featured: choose up to 8 house favorites or turn the row off.
- Combos: choose the base dishes, the add-ons and the dollar discount (e.g. tacos + agua fresca, $1 off). It applies once per base, online and/or by QR. The system calculates the discount at checkout, even if the guest builds the combo on their own, and it shows in the cart.
- Settings: turn each moment on or off, choose how many suggestions to show, and keep a list of dishes that are never suggested.
Results¶
The Results tab shows, for the last 7, 30 or 90 days: sales from suggestions, how many were accepted out of those shown (take rate), what guests saved on combos, which moment works best (when adding, before paying, featured row) and which suggested dishes sell the most, by channel.
To sell more
Pin high-margin drinks and desserts on your most ordered dishes, set up one simple combo with a small discount ($0.50–$1.50), and check the take rate every month.