How can we help?¶

Step-by-step guides to set up your restaurant in Kitchfly and run it every day. Use the search bar above, or start here:

Kitchfly in 60 seconds

Getting started

Create your account, load ingredients, cost your recipes, publish your menu, set up your table map and install Kitchfly on your tablets.

Create your account
Daily operations

Take orders, run the kitchen display, charge and split bills, run the cash drawer, take online and table QR orders, use the time clock and schedules, log purchases, counts and losses, and build supplier orders.

Take orders in the POS
Reports

Sales by hour, day, server and dish, tips, food cost, labor and prime cost, break-even and Excel export.

Sales reports
Integrations

Accept cards with Square and send sales and purchases to QuickBooks Online.

Integrations
Account & billing

Your plan, free trial, payments, passwords and two-step verification.

Subscription
Troubleshooting

Quick fixes for the most common questions and how to contact support.

Common problems

Your first day with Kitchfly¶

When you log in as the admin, the Dashboard shows The essentials to get started. Each step links to its guide:

Then you'll see steps to get more out of it based on your type of restaurant, like the Windows app, online ordering or table QR. See Create your account.

What's new¶

Daily summary email: when you close for the day you get how it went (sales, cash drawer, discounts and waste, operations and tomorrow), with what matters first. On Pro, also a weekly summary and all locations in one email.
Prep list (Pro plan): what to prep each day and how much, based on your sales, reservations and the day of the week. List by station in the kitchen, use-by labels and leftover count at close.
Allergens: mark the FDA's 9 major allergens on your ingredients and every dish inherits them. Printable matrix, POS and kitchen warnings when an allergy alert conflicts with a dish, and an allergy filter on the online menu and table QR.
86'd dishes: 86 a dish from the POS or the kitchen and it stops selling right away on the POS, online and on the table QR. Today only or until you bring it back.
Reservations and waitlist (Pro plan): take reservations, let guests book online with email confirmation and reminder, and run the waitlist. Reserved tables show on the POS map.
Activity log: who changed what and when (prices, menu, deletions, team, settings and inventory), with the old and new value.
Smart alerts: Kitchfly lets you know when an ingredient goes up and your dishes go over their food cost (with a suggested price), when you're running out of stock, if labor is high, if sales are low or if waste spikes.
New kitchen display: dark background, cards that change color with time, tap a dish to move it forward, stations per screen and a chime for new orders.
Kitchfly for Android: the app for your server's tablet, with direct printing to Bluetooth or network printers, kiosk mode and screen always on.
Kitchfly for Windows: the app for your register computer, with direct printing (no print dialog), kiosk mode and automatic updates.
Live floor (Pro plan): your table map in a big view with each table's order, kitchen status and payments, plus alerts when a table has finished and hasn't paid.
Table QR (Pro plan): guests scan the QR on their table, order and pay from their phone, with split checks and tips. Your server sees it on the POS.
Commission-free online ordering: customers order and pay from their phone at order.kitchfly.com/your-restaurant, and you accept from the POS.
Time clock and labor: your team clocks in, takes breaks and clocks out, and you see labor cost, labor % and prime cost.
Shift schedules: build your team's week, publish it and compare it against the time clock: who was late, who missed a shift and what labor will cost you.
Two-step verification: protect your admin account with a code sent to your email.

Can't find what you need? Get help from support in the app or email [email protected].